You can cancel your purchase at any time before dispatch by sending and email to us stating 'Cancel order' as the subject.
If the product is not meeting your expectations, you have 7 days after the product is delivered to contact us and request a refund. You will not be reimbursed any postage costs and a 10% restocking fee will be applied if the product has been opened and/or used.
Your product must be complete, unused and in 'as new' condition (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product in any way). It should be returned with the original box, packing and accessories. Please contact us for return address.
We cannot cancel/refund your purchase if:
- you return your product without proof of purchase
- the goods are damaged or marked in any way
- the goods were a special order to your specification
- 7 days have passed since delivery
Return of faulty goods
The following are guidelines. Wherever possible we will respond to your individual circumstances.
If there is a fault with your product within 12 months of delivery, we will offer a prompt repair/replacement service.
To qualify for a refund or exchange the product must be in otherwise “as new” condition and complete with any accessories (and, if possible, the original box and packaging).
Please contact us for return address.
This promise does not cover faults caused by accident, neglect, misuse or normal wear and tear.
All warranties are 'return to base' therefore, any return postage costs must be paid for by the customer, regardless of whether the customer is based in the UK or overseas. ShakerCentre will cover the cost of sending you a repaired or replacement product to a UK address only. Customers overseas will be liable for any return postage costs over and above the cost of UK transit. i.e. If you are outside of the UK and you return a product to us, we will pay for the UK part of the return postage but you, the customer, will be liable for the additional charges for international shipment. If the customer returns a product to ShakerCentre which is found not to be faulty, the customer will be liable for all postage costs incurred in returning the product(s).
THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS